Effective Date: 02/01/2023 | 2nd January 2023

Introduction

This Privacy Policy outlines how Transcend Awards Limited (“we” or “us”) collects, uses, and protects your personal data when you use our website and engage with our services. We are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with applicable data protection laws, including the UK Data Protection Act 2018 (incorporating the EU General Data Protection Regulation 2016)

Information We Collect

We may collect and process the following categories of personal data:

a. Personal Information: This includes your name, email address, postal address, phone number, and other contact details provided by you.

b. Account Information: If you create an account with us, we may collect and store information such as your username, password, and preferences.

c. Payment Information: When you make a payment for our services including your credit card information or other payment method details, we process payment information through secure 3rd party payment processing providers that are fully PCI compliant. We do not collect or store any payment information on our systems.

d. Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, operating system, and other technical details.

e. Communication Information: If you contact us via email or other communication channels, we may collect and store the information you provide during the communication.

Use of Personal Data

We use your personal data for the following purposes:

a. To Provide and Improve Our Services: We use your personal data to deliver our services, communicate with you, and respond to your inquiries. We may also use the information to personalise your experience and improve the functionality of our website.

b. Marketing and Promotional Communications: With your consent, we may send you promotional materials and updates about our services. You can opt out of receiving such communications at any time.

c. Legal Obligations: We may process your personal data to comply with legal and regulatory requirements, or to respond to lawful requests from public authorities. 

d. Security and Fraud Prevention: We use personal data to maintain the security of our website, protect against fraud, and ensure compliance with our legal obligations and internal policies.

Handling Personal Data of Individuals Under the Age of 18

At Transcend Awards Limited, we understand the importance of protecting the personal data of individuals who are under the age of 18. We take extra care to ensure that any personal data we collect from minors is processed in a lawful and transparent manner.

If you are under the age of 18, please do not provide us with any personal data without first obtaining consent from your parent or legal guardian. If we become aware that we have collected personal data from a minor without parental consent, we will take steps to delete that information as soon as possible.

We may also collect personal data about minors when it is necessary for providing our products or services. In these cases, we will only process the personal data with parental or legal guardian consent. Parents or legal guardians can request to access, amend, or delete their child’s personal data by contacting us using the details provided in this policy.

By using our products and services, you confirm that you have read and understood our policy on handling personal data of minors and agree to comply with its provisions.

Legal Basis for Processing Personal Data

At Transcend Awards Limited, we process personal data on the basis of legitimate interest and/or consent. Legitimate interest means that we have a valid reason to process your personal data, which is necessary for our business operations. This includes processing personal data to provide you with the products or services you have requested, to improve our products and services, and to communicate with you about any changes or updates.

We may also process your personal data with your consent. This means that we will only use your personal data for the specific purposes that you have agreed to. You have the right to withdraw your consent at any time by contacting us.

We are committed to ensuring that all individuals whose personal data we process understand their rights in relation to their data. If you have any questions about how we process your personal data or would like more information on your rights, please contact us using the details provided in this policy.

Third-Party Service Providers

At Transcend Awards Limited, we use third-party service providers to assist us in providing our products and services. We take the protection of your personal data seriously, which is why we have implemented measures to ensure that these third-party service providers protect your personal data to an adequate standard.

We carefully select our third-party service providers based on their ability to meet our standards for data protection. Before engaging with a third-party service provider, we conduct due diligence checks to assess their level of compliance with relevant data protection laws and regulations.

We also require all of our third-party service providers to sign a Data Processing Agreement that outlines their obligations in relation to protecting your personal data. This includes requirements for them to implement appropriate technical and organisational measures to ensure the security of your personal data, only process your personal data for the purposes we have specified, and not disclose your personal data without our prior written consent.

In addition, we regularly monitor and audit our third-party service providers’ compliance with our Data Processing Agreement and relevant data protection laws and regulations. If we become aware of any breaches or potential breaches by a third-party service provider, we will take appropriate action to address the situation.

Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

a. Service Providers: We may engage third-party service providers who process personal data on our behalf, such as hosting providers, payment processors, or analytics providers. These providers are contractually obligated to handle your data securely and only for the purposes specified by us.

b. Legal Compliance: We may disclose your personal data to comply with applicable laws, regulations, or legal proceedings, or to respond to valid requests from public authorities.

c. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity or transferred as part of the assets.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymise your personal data when it is no longer needed.

Data Subject Rights

Under the Data Protection Act and GDPR, you have the following rights:

a. Right to Access: You have the right to access and obtain a copy of your personal data that we hold.

b. Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.

c. Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.

d. Right to Restriction: You have the right to restrict the processing of your personal data under certain circumstances.

e. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

f. Right to Object: You have the right to object to the processing of your personal data in certain situations.

Right to Erasure

Under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), individuals have the right to request the erasure of their personal data. This is also known as the “right to be forgotten”.

At Transcend Awards Limited, we take these requests seriously and will respond in a timely manner. If you would like to exercise your right to erasure, please contact us using the details provided in this policy.

Upon receipt of a valid request for erasure, we will delete your personal data from our systems unless there is a legal obligation or legitimate interest for us to retain it. We may also retain certain limited information about you if necessary for legal compliance purposes or to protect our legal rights.

We will confirm the deletion of your personal data once it has been completed. Please note that deleting your personal data may impact our ability to provide you with our products or services in the future.

If we are unable to fulfil your request for erasure due to legal obligations or legitimate interests, we will inform you of the reasons why and provide you with options for further action.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website or by other means.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal data, please contact us at:

Transcend Awards Limited
Robin Park Arena
Robin Park
Wigan, England, WN5 OUH

Email: services@transcendawards.co.uk

Click here for our ICO Data Protection Registration Certificate

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal data as described herein.